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Hey Guys, My parents are members of the the Bulimba Creek Catchment Coordinating Committee (B4C) and said that some of you native freaks may be interested in this. I do not know what costs are associated with the event. I believe it's free for members of the various Brisbane Catchments Network (BCN), but if you are interested you could email the address below and find out if you are allowed to attend and if there is a cost involved.
Tell me if I am being harsh ...... After selling 100's of one particular type of bristlenose I took a call from a very unhappy customer today - for the first time ever. 26 hours ago I sold 10 juvies to someone who just called to say that 6 had died of bloat and that they wanted replacements or cash back. In the batch they came from I have lost a total of 1 fish in 2 months and all I have left are doing well. I have sold 40 fish from the batch and have not heard of any issues from other customers. I asked the customer did they check the PH before introducing them to their new tank - answer - "No because they are in the same water" This answer confused me as I sold them in a small bag. They then said that they are and have been in this bucket since their purchase 26 hours prior and through a 30 deg day. I asked if they had a heating source or any aeration - answer "No and I have kept fish like this before" I was taken aback by this treatment of these fish and how I was blamed for selling fish with bloat. I suggested he call any LFS and ask them if they felt that such conditions would likely kill these fish. They dismissed this suggestion. I declined their request for replacement fish or refund and they became very very abusive. Am I right in saying the death of these fish is almost certainly not my fault and that no refund or replacement is appropriate ? I would love to hear your very honest thoughts. Cheers G
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