rooky25 Posted June 24, 2008 Report Share Posted June 24, 2008 Just thought I'd share my bad luck today, It started yesterday when I called in to a particular pet store, to price my next 2 months supplies, He said he would do me a deal on 50 packs of blood worms and another deal on 5 packs of tetra colour bits. All was good, and I told him I would be in late tommorrow, as I work in eagle farm, I finish at 5pm, and have to get across the bridge. No Worries, he told me I'll wait for you I drove in their drive way at 5.22pm this afternoon, and lots of cars everywhere, so I parked and walked the 50-60 meters towards the door and as I walked towards them, some guy walked out to do their rubbish, and some blonde pulled the roller door down in my face, then she opened the side door for old mate doing the rubbish, I asked them if I could get my food, sorry mate we're shut, looked at my phone 5.26pm. I said about the guy I sopke to yesterday, but they were not interested. I am so glad this pet store is making so much money they don't need my bussiness, because I will never be back there. So if any one knows of a store south side who needs so bussiness,let me know and I'll probably be there asap, Just my gripe, cheers Mark Link to comment Share on other sites More sharing options...
coryfan Posted June 24, 2008 Report Share Posted June 24, 2008 U shall check out AOA. Link to comment Share on other sites More sharing options...
Motorman Posted June 24, 2008 Report Share Posted June 24, 2008 Hey Mark Im really south for you but if your down this way Ill help you out Thats pretty bad service and its something I do hear about a fair bit from some stores Brad Link to comment Share on other sites More sharing options...
rooky25 Posted June 24, 2008 Author Report Share Posted June 24, 2008 Hi Thomas, yes I will have to see Benjibum, should have run as soon as they offered me better prices than his, they tried to offer me Hikari blood worms for $28 / 10trays. So close on a map, but so far by road, wish there was a direct road no a ring road Thanks Brad, I has been a while since venturing down your way, might have to pop down on the weekend as your probably long gone by 6.30pm cheers Mark Link to comment Share on other sites More sharing options...
Motorman Posted June 24, 2008 Report Share Posted June 24, 2008 Yeah Mark Maybe they decided the deal was to good and reneged b4 you got it yeah mate I shut at 6 but I do stay open if someone is coming So if your ever desperate and its a night where I can mate ill stay there for ya Brad Link to comment Share on other sites More sharing options...
largeheaded1 Posted June 24, 2008 Report Share Posted June 24, 2008 im gonna be at the coast on the weekend brad...might pop in, where abouts are yas, never been there!!! Link to comment Share on other sites More sharing options...
Motorman Posted June 25, 2008 Report Share Posted June 25, 2008 Hey mate Im at Nerang Cnr of Tibbing St and Nerang Beaudesert RD Exit 69 is the easiest way to get to me coming South on the M1 Brad Link to comment Share on other sites More sharing options...
largeheaded1 Posted June 25, 2008 Report Share Posted June 25, 2008 no worries dude...if a ranodm comes in called sam asking for you its me haha Link to comment Share on other sites More sharing options...
gtr73 Posted June 26, 2008 Report Share Posted June 26, 2008 It amazes me the number of businesses that give poor service to their customers. Whether they be a pet shop, a video shop, a chemist, the local Maccas, whatever, I'm sure we've all experienced disgraceful customer service at some point. For me it's usually at least once a month I get treated poorly by a business as a paying customer. Normally it'll just be a rude sales assistant that couldn't be bothered. The thing is it usually starts from the management downwards. And with the ol' "word of mouth" coupled with the internet and emails, I can't believe some business owners just can't or won't accept they may have to go that extra mile every single day they open their doors. Did anyone see that restaurant go out of business at Albion recently, because the owner's wife was rude in answering a customer's email? Her un-tactful response spread like wildfire on the Net and before the owner could say "my wife has a bit of a temper", he was closing the doors to his restaurant! Whether they've had a long day of rude customers and some poor bloke turns up on closing, or they simply aren't in the mood to be polite anymore, they've just gotta keep delivering service until they jump in the car to go home and do the books. I can well see it would be a tough gig owning a business, which is why I wouldn't do it. But if that's people's chosen lot in life they have to accept the customer is king, no matter what rude, difficult or inconvenient person they have to service. Link to comment Share on other sites More sharing options...
Motorman Posted June 26, 2008 Report Share Posted June 26, 2008 Your exactly right their GTR Its all about the service Nothing else will keep your business open in the long term and its also the first thing I explain to my staff Bad comments spread alot quicker then Good I must admit we all get bad service from time to time and it does range from every single type of business I have found though generally the larger the business the worse they have been but I have been seen it in all store sizes As a shop owner I have had complaints and 99% of the time I found between myself and customer we come to a solution that keeps the customer coming in Quite often I am open past my closing time of 6pm for either customers who are in the shop as I wont ask customers to leave or others who ring me up saying I am close can U wait? Brad Link to comment Share on other sites More sharing options...
japes Posted June 26, 2008 Report Share Posted June 26, 2008 I've stopped shopping at a good local store simply because all of the employees ignore me and would rather do their own thing, I've spent plenty of money there but don't always buy something as I drop in occasionally to check to see if any new fish have arrived. I think they look at me as "that guy who comes in and just looks at fish and then doesn't buy anything". The problem is that it's a great quality store with very well kept fish and a good range of products, but I'll only ever drop in on the days I know one of their young employees is working as he's their only salesperson that wants to engage with the customer. First day I met him was his first day working at the store, and he explained how he used to manage a shop in Brisbane, which is probably why he knows the importance of positively initiating contact with a customer instead of me having to walk over and essentially tug on the employees sleeves to make them notice me. Unfortunately I can't make it down to Brisbane every time I need something. Link to comment Share on other sites More sharing options...
Rod Posted June 26, 2008 Report Share Posted June 26, 2008 I believe if any plans go wrong it always pays to ask the question as to what action "YOU" could have taken to avoid the problem....before you find fault in others If I was making a special trip....especially given it was arranged the day before.....I'd phone first to make sure the arrangements are still locked in. Perhaps the chap you spoke to was off sick that day and didn't pass on your arrangement? I assume the bloke closing the door wasn't the chap you spoke to on the phone. I'd phone the shop....explain the problem and find out what went wrong. Link to comment Share on other sites More sharing options...
